INS Open Internet Disclosure Information

Service Description

Service Offerings

Iowa Network Services via the netINS brand directly offers broadband ISP services through CenturyLink in select markets. Please visit the CenturyLink website to check availability and speed options.

Performance

INS offers a speed test site to any user or customer. It can be accessed here: INS Speed Test

Congestion Management

INS does not implement any congestion management techniques. INS operates our network to accommodate the necessary traffic requirements. In the event of congestion, all traffic is classified as best effort.

Content, Applications, Service and Device Providers

As a full service Internet Service Provider, INS delivers a full suite of Internet-based applications. These include:

  • Voice over Internet Protocol (VoIP)
  • Email
  • Web Hosting

INS does not discriminate any customer traffic. INS utilizes the network management techniques that are equal and standard across all user applications. We do not modify our network to make our directly served applications perform better than applications a user would access over the general Internet. For example, INS does not manipulate our network to perform better for customers accessing netINS email servers versus netINS customers accessing Google's gmail.

The network management practices employed by INS do not differ between our directly offered applications to those general applications offered over the Internet.

Security Measures

In the event of Denial of Service (DoS), Distributed Denial of Service (DDoS) attack,spoofing or other malicious traffic, INS will implement inbound and outbound filtering on specific hosts. These actions will be performed to ensure reliability and availability of the INS Network. These actions will not be utilized for normal Internet applications and traffic.

Electronic Mail

  Feature Maximum Limit
1. Email mailboxes All packages: 5 separate email addresses with mailboxes
2. Size of mailbox 250 megabytes per mailbox
3. Maximum message size 20 megabytes
4. Dormant Mailbox Quota Reduced to one (1) megabyte 180 days of email account inactivity
5. Dormant Mailbox Deleted Never
6. Trash Folder Contents Deleted Only deleted if customer uses webmail interface. Customer can specify retention time, default is 30 days.
7. Unread Message Retention in Inbox Unlimited
8. Unread Message Retention in Spam Quarantine 35 days
9. Email Account Message Sending Limits To combat spam, INS places various limits on email, including limiting the maximum number of recipients per message and maximum number of messages per server connection.
10. Spam Filtering INS uses Red Condor spam filtering from Edgewave, Inc. Inbound - Incoming email must pass through successive layers of SMTP session level defenses before reaching the recipients inbox. Each level looks for and removes specific threats such as content analysis, virus detection, sender profiling.
 
Outbound - Outbound traffic is inspected to identify computers that have been infected and converted to a "zombie" or botnet client. Zero-Minute-Defense - Employs real-time knowledge gathered from a worldwide sensor network and uses it to create new detection and protection rules, which are then sent as updates on a continuous basis.